Trying to understand why my Android application, built with Kotlin and utilizing the Genesys Cloud Web Messaging SDK for session initialization, is receiving a 403 Forbidden response when attempting to fetch queue details via the REST API. I have configured the PlatformClient with the standard routing:queue:view OAuth scope, which the documentation implies is sufficient for read operations on queue metadata. However, when executing a simple GET request to /api/v2/routing/queues/{queueId}, the server rejects the request immediately.
Here is the relevant snippet from my logging output:
GET /api/v2/routing/queues/a1b2c3d4-e5f6-7890-abcd-ef1234567890 HTTP/1.1
Authorization: Bearer <valid_token>
X-Genesys-Application: com.myapp.android
HTTP/1.1 403 Forbidden
Content-Type: application/json
{
"code": "forbidden",
"message": "Not authorized to perform this action."
}
The token is valid for other endpoints like /api/v2/users/me. Is there a more granular scope required for queue enumeration, or is this a known limitation when accessing routing data from a mobile context authenticated via the SDK’s implicit grant flow? I have verified the user account has the necessary org-level permissions in the UI.
Check your OAuth token scopes. The routing:queue:view scope alone is insufficient for direct REST API calls outside the SDK context. You need routing:queue:edit or a custom service account with explicit permissions.
curl -X GET "https://api.mypurecloud.com/api/v2/routing/queues" \
-H "Authorization: Bearer YOUR_SERVICE_ACCOUNT_TOKEN"
Verify the token payload in jwt.io to confirm the granted permissions.
Have you tried validating the token’s scope array directly in the renderer process before the fetch? The routing:queue:view scope is valid, but the 403 often stems from the token being issued via client credentials rather than resource owner flow. Ensure your PlatformClient initializes with an agent token, as app tokens lack the necessary user context for queue metadata retrieval.
The documentation actually says routing:queue:view is valid for GET requests. The 403 usually indicates the token lacks user context or the service account is restricted.
Verify the token via /api/v2/oauth/tokens/me. If it is a client credential token, switch to resource owner flow.
curl -X GET https://api.mypurecloud.com/api/v2/oauth/tokens/me
As far as I remember, the issue isn’t just the scope but how the token is being validated against the user’s actual permissions in the org. You’re right that routing:queue:view should work for GETs, but if you’re using a client credentials flow with a service account, that account needs explicit queue permissions assigned in Admin. Just having the scope in the request doesn’t grant the service account access if it hasn’t been granted that role or permission set in the UI. I’ve hit this exact wall when building bi-directional syncs between ServiceNow and Genesys. The service account needs the “Routing: Queue: View” permission explicitly checked in its profile, not just the OAuth scope. Here’s how I verify the effective permissions before making the call. It saves a lot of headache debugging 403s.
# First, check what permissions the token actually has
curl -X GET "https://api.mypurecloud.com/api/v2/users/me/permissions" \
-H "Authorization: Bearer YOUR_TOKEN" \
-H "Content-Type: application/json"
Look for "routing:queue:view" in the granted array. If it’s missing, your service account profile is the culprit. Also, double-check that the service account isn’t restricted by any org-level policies. Sometimes new orgs have default restrictions that block service accounts from certain resources. If you’re using the SDK, ensure you’re initializing the PlatformClient with the correct environment and that the token isn’t expired. I usually log the token introspection response to catch these issues early. It’s a common gotcha when moving from dev to prod environments where permissions are tighter. Don’t forget to rotate your client secret if you recently updated it, as cached tokens can cause weird 403s.