Looking for some advice on troubleshooting this persistent 403 Forbidden response when attempting to fetch queue details via the Genesys Cloud Python SDK. I have been automating our daily provisioning scripts for years using the genesyscloud library (v2.0.150) with OAuth2 Client Credentials flow, and everything has worked flawlessly until today. The script authenticates successfully, generating a valid access token that works for other endpoints like /api/v2/users and /api/v2/analytics/conversations/details/query. However, when I execute client.routing_api.get_routing_queues(division_id='my_division_id'), the API immediately returns a 403 status code with the message “You do not have permission to perform this action.” I have verified the application’s OAuth scopes in the developer portal multiple times. The client credentials app has read:queue, read:queue:member, and admin:queue scopes enabled. I even tried adding admin:all just to rule out a granular permission issue, but the result is identical. The token payload, when decoded, explicitly lists read:queue in the scope claim. I am running this from a Linux container in our CI/CD pipeline (Africa/Lagos timezone context, though that should be irrelevant for auth). The HTTP request headers include the correct Authorization: Bearer <token> and Content-Type: application/json. I have checked the division ID for typos and confirmed the user associated with the client credentials has the correct roles assigned in the organization. I am at a loss because the token is valid, the scopes are present, and the role permissions seem correct. Is there a hidden scope requirement for routing/queues that is not documented, or is this a known issue with the latest SDK release handling division context? Here is the exact code block failing:
try:
queues = client.routing_api.get_routing_queues(division_id='my_division_id')
except Exception as e:
print(f"Error: {e}")
# Output: Error: 403 Client Error: Forbidden for url: https://api.mypurecloud.com/api/v2/routing/queues?divisionId=my_division_id
Why is the API rejecting a token that clearly possesses the required read:queue scope?