I’m trying to programmatically stop a call recording using the Genesys Cloud API. I’ve got the recording ID from the webhook payload and I’m sending a POST request to the stop endpoint.
The docs say:
“To stop a recording, send a POST request to /api/v2/recording/recordings/{recordingId}/actions/stop.”
I’m using a client credentials token with recording:read and recording:control scopes. The token is fresh, less than 5 minutes old. I can successfully fetch the recording details with GET, so auth seems fine for reading.
Here’s the request I’m sending:
curl -X POST "https://api.mypurecloud.com/api/v2/recording/recordings/12345-abc-def/actions/stop" \
-H "Authorization: Bearer <valid_token>" \
-H "Content-Type: application/json"
Response:
{
"code": "bad_request",
"message": "You do not have permission to perform this action.",
"status": 403
}
I’ve checked the user’s permissions in the admin console and they have the Recording Control permission set. I’ve also verified that the recording is actually in a recording state, not paused or stopped.
Environment:
- Genesys Cloud v2 API
- Client Credentials Grant
- Scopes:
recording:read, recording:control
- User has
Recording Control permission
Am I missing a specific header or is there a known issue with the stop action endpoint? The start action works fine with the same token and scopes.
The docs are a bit vague on this one, but recording:control usually only lets you pause or resume, not hard stop. Stopping a recording is tied to the conversation state or specific admin permissions.
Check if your app needs conversation:write instead. I ran into this last week while building a custom QA tool. The recording action endpoints are picky.
Here’s the curl command that actually worked for me:
curl -X POST "https://api.mypurecloud.com/api/v2/recording/recordings/{recordingId}/actions/stop" \
-H "Authorization: Bearer YOUR_TOKEN" \
-H "Content-Type: application/json"
Make sure the token has conversation:write and recording:read. If you’re using client credentials, the app might not have the right user context. Try generating a token with user credentials if possible, or check the app’s permissions in Admin > Security > Applications.
Also, verify the recording isn’t already stopped. If it’s finished, the API returns 403 because there’s nothing to stop. You can check the status first with a GET request:
curl -X GET "https://api.mypurecloud.com/api/v2/recording/recordings/{recordingId}" \
-H "Authorization: Bearer YOUR_TOKEN"
Look for "status": "in-progress". If it’s complete, you don’t need to stop it.
One more thing, sometimes the webhook payload gives you the recording ID before the system fully registers it. Add a small delay before calling the stop action. I had to wait 2-3 seconds in my Node.js script to avoid this exact 403 error.
If it’s still failing, check the audit log for the specific user or app making the request. It often shows exactly which permission is missing.