Can’t get this config to load properly…
- python 3.9.12
- jupyter lab 3.4
- genesys-cloud-python-sdk 3.2.1
- region: ap-southeast-1
- auth: client credentials flow
trying to spin up a cobrowse session via the python sdk in a notebook cell. the create endpoint is throwing a 400 bad request. docs for /api/v2/conversations/cobrowse/sessions are basically empty regarding the body schema. i’m passing a minimal payload but the sdk wrapper keeps choking.
api = ConversationsCobrowseApi(configuration)
body = CobrowseSessionCreateRequest(
conversation_id=conv_id,
initiator_id=user_id,
participant_ids=[agent_id]
)
api.create_cobrowse_session(body)
response body shows {'errors': [{'code': 'invalid_request', 'message': 'session_type is required'}]}. checked the CobrowseSessionCreateRequest class source in the installed pkg, no such attr exists. the swagger spec don’t list it in the model definition. maybe need to pass a raw dict instead of the typed object? sdk v3.2.1 seems outdated for this api. also, is this endpoint even live in sg region? feels like a beta ghost.
The easiest fix here is this is to stop guessing at the body schema and actually check the OpenAPI spec. the docs might look sparse, but the sdk has the full definition. you’re likely hitting a 400 because session_type isn’t just an optional string, it’s a required enum value that defaults to cobrowse if you don’t specify it, but the sdk might be sending null or an empty object if you instantiate the builder wrong.
here is how i handle it in my audit scripts. always use the builder pattern properly:
from platformclientv2 import CobrowseSession
# 1. define the session object explicitly
session_body = CobrowseSession(
session_type="cobrowse",
initiator_id="agent_id_here",
target_id="user_id_here"
)
# 2. call the api
try:
response = api_client.cobrowse_api.post_conversations_cobrowse_sessions(body=session_body)
print(f"session created: {response.session_id}")
except Exception as e:
# 3. log the raw error for debugging
print(f"failed: {e}")
also, double check your oauth scopes. client credentials flow needs cobrowse:session:write or similar. if you’re using a service account, make sure it has the Cobrowse Participant role. i’ve seen this fail silently when the token lacks the specific permission, even if the json is perfect.
don’t forget to check the region header. since you’re on ap-southeast-1, ensure your sdk client is initialized with the correct base url. sometimes the sdk defaults to mypurecloud.com which redirects, causing weird 400s if the payload gets mangled in the redirect.
i usually wrap these calls in a retry loop with exponential backoff just in case the cobrowse service is lagging. it’s not really about the code structure, it’s about the auth context. check your token payload in jwt.io to verify the scope claim includes cobrowse permissions.
Make sure you check the actual payload being sent by the sdk because it’s often stripping out required fields when you just pass a dict. the docs say “session_type is required and must be one of the defined enums” but the python wrapper sometimes defaults to null if you don’t explicitly set the enum object. i’ve seen this exact 400 error in my studio snippets when using GetRESTProxy too.
you should try instantiating the CreateCobrowseSessionRequest object directly instead of passing a raw dictionary. this forces the sdk to validate the schema before sending. here is a snippet that worked for me in a similar setup.
from purecloud_platform_client import CreateCobrowseSessionRequest
body = CreateCobrowseSessionRequest(
session_type="cobrowse",
participant_name="test_user"
)
result = api_instance.post_conversations_cobrowse_sessions(body=body)
this usually fixes the malformed request error. check your network trace if it still fails.
It depends, but generally… you’re right about the enum. i hit this in architect data actions too. the sdk needs the explicit object, not a string. check the payload structure here: https://developer.genesys.cloud/api-docs/conversations/cobrowse. make sure session_type is set to cobrowse explicitly in the request body.