21-23500 Errors in SCI

NICE CXone API & Integrations
1

Hi we’re getting 21-23500 errors in SCI every 5 mins.

General

ID 21-23500

Text Configuration Server Error : Error [CFGAppSecurityViolation], object [CfgApplication], property [name] Description Server with this name is already running
Level Standard
Application confserv
Application Type Configuration Server

Can anyone tell me why this is happening?

Thanks!

2

Sounds like you may have 2 config servers running in your environment.

3

hi, thanks for your reply - We have only 1 config server active on our domain…

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4

It doesn’t mean that you have 2 confservs running: it’s the application that has risen the error that is a confserv (21 is the id of a confserv type app in Genesys). You may have another application server already running. Take a look of confserv logs, you should find the name of that application.

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5

Thanks looks like the WFM Stat Server was the issue;

Filter :
key: login_dbid type: [Integer], value : 3030
key: tenant_dbid type: [Integer], value : 101
Query : CfgBaseTenant[@DBID = 101]/persons/*[ (agentLogins/CfgAgentLoginInfo/@linkDBID = ‘3030’)]

13:57:38.913 Trc 24215 There are [1] objects of type [CfgPerson] sent to the client [85] (application [ICS_WSIL], type [ThirdPartyApp])
13:57:38.913 Trc 04542 Message MSGCFG_ENDOBJECTSLIST sent to 85 (ThirdPartyApp ‘ICS_WSIL’)
13:57:40.308 Trc 04520 New client 136 connected
13:57:40.308 Trc 24300 Extended info : New client [136] connected, protocol [cfglib]
13:57:40.308 Trc 04541 Message MSGCFG_CLIENTREGISTER received from 136 ( ‘’)

MSGCFG_CLIENTREGISTER
attr: SATRCFG_PROTOCOLEX value: “CfgProtocol 5.1.3.62”
attr: SATRCFG_PROTOCOL value: “CfgProtocol 5.1.3.54”
attr: SATRCFG_USERPASS value: “******”
attr: SATRCFG_USERNAME value: “”
attr: SATRCFG_APPPASS value: “”
attr: SATRCFG_APPNAME value: “WFM_StatServer_PR_70”
attr: IATRCFG_APPTYPE value: 2 [StatServer]
attr: IATRCFG_REQUESTID value: 69944

MSGCFG_ERROR
attr: IATRCFG_ERRORCODE value: 5835015
attr: SATRCFG_DESCRIPTION value: “Server with this name is already running”
attr: IATRCFG_REQUESTID value: 69944

Thanks

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