Getting a 204 No Content when deleting agents via script but the compliance team is freaking out about lost interaction history. We’ve been running this cleanup job manually for weeks and nothing popped up until now. The docs just say it removes the user but don’t specify what happens to the archived calls or chat transcripts tied to that ID. Token is valid and scope looks right. Checked the routing queue membership first to make sure nobody’s stuck. Response comes back clean with no headers hinting at data retention flags. Tried checking the interaction search endpoint after a test delete and the records still show the old user ID in the JSON. Might be safe but the 204 gives zero confirmation. Script is queued for the full roster dump tomorrow. Logs show the delete hits fast but the search index takes a minute to refresh.
curl -X DELETE "https://api.mypurecloud.com/api/v2/users/$AGENT_ID" \
-H "Authorization: Bearer $TOKEN" \
-H "Content-Type: application/json"