Yeah, but they say that when integrated with Genesys you should contact them (G)
Tried once to get a quote and more info
The integration is quite limited. All that VH can do - is monitor the T-Server queue for real call and of course make outbound dial throw t-server. Their still unable to ask stat server about agent real workload. Their still unable to make “virtual” call in queue visible to t-server and as it result you can’t monitor total queue load throw CCPulse or Pulse. You also unable to use “virtual agent” group to assigned to queue in VH coz it’s still need the manual configuration. Etc, etc, etc… “Virtual holding” as idea is very good solution. But this one concrete implementation (of course i said about this one with Genesys integration) cost to much compare to not so good result.
WBR Tim