Can you please post T-Server logs?
There are no options in OCS that can affect the way TServer makes it’s predictive outbound calls. I have recently asked this question of Genesys as I wanted to turn AM Detection off for certain campaigns and on for others, it cannot be done. It can only be done by TServer option at TServer level only.
My gut tells me this is definitely switch configuration, but not being a PBX engineer I have no further help to give. I do however have a very experienced Avaya engineer that works 6 feet from my desk, I will ask him tomorrow and see if he has any clues.
hi Dionysis,
There ARE options to configure different recognition at Campaign level!
e.g.,
campaign-A = no_progress_detection
campaign-B = positive_am_detection
campaign-C = accurate_am_detection
Note: You may need to change Genesys Configuration Manager options to make [Annex] tab visible in object properties.
In Genesys Configuration Manager
→ open the “Campaigns” folder in /Configuration/Resources
→ select target campaign name
→ double-click to view campaign’s [Properties]
→ click the [Annex] tab in the properties window
→ if there is empty section, create one (the New icon with blank sheet)
→ the section name is “OCServer” or the application name of your OCS server
→ click [OK] after inputting OCServer in “Section Name”, in [Add Section] window
→ click into the “OCServer” section
→ OCS campaign level option names and values can be defined here
→ example for detection type:
Option Name = call_answer_type_recognition
Option Value= no_am_detection
To have different “call_answer_type_recognition” value, repeat above steps for each campaign.
If options are not defined at campaign level, options/values in OCServer application will be used.
If options are not defined in OCS application, default values will be applied.
Please do check OCS deployment and reference manuals for your current OCS version.
Above steps are also applicable to “Calling list level” and other levels; keys are to create [Annex] tab for the target object and study relevant manuals.
regards
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As far as I know this is only if CPD server is used.
You are absolutely correct, cavagnaro!
call_answer_type_recognition is applicable if and only if CPD server is installed.
For switch-based CPD device, relevant options in T-server are referred.
It is wondered if these T-server options can be configured (and effective) at Campaign level in Annex tab!
It may be the time to issue Genesys SR…