Ring tone in Interaction Workspace

Voice & Telephony
21

Ive done a direct upgrade from 8.1.2 to 8.1.3 on a pc without having to uninstall the older version first…

Are you sure they dont mean uninstall through clickdeployment first then install?
ive not tried this functionality yet but looks like genesys are releasing too fast without full testing…

1 Like
22

Yeah it works OK if I upgrade locally on the PC, but not via the ClickOnce server.

What should happen is:

  1. I upgrade the ClickOnce deployment package on the server
  2. Agent clicks the icon on their desktop
  3. Application detects the new version and deploys it to their PC

It fails to detect the new version though because it thinks the package on the server is corrupt, for the reasons that Genesys have given.

You’re right about lack of testing unfortunately. I think I’ll be advising customers to wait until a x.5 release in future rather than x.1.