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Voice & Telephony

a.jay February 1, 2021, 2:37pm 21

Kubig post:2:

Extension Data
Extension data is stored with GEN_EXT_ prefix. This data is taken from the Extensions section of Genesys voice events. None of this data is stored by default.
The required data can be configured in driver configuration manually in the xml in the equal group extensionDataKeys with values extDataKey and coupleExtDataKey, which define the event Extension attribute name and key which should be used for external data in Call Recording. The following listing shows configuration of storing BusinessID.

…

BusinessID
BusinessID

…
For Passive GIM integration the SpecifiedConfiguration name is “genesys”.

The rest of the listing is the same as the example above.

This is great! Thanks Kubig!

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