Guys guys guuuuysssss he is comparing a CCPULSE moment versus an ETL fixed stored data…
Why everyone agrees they should match? Real Time vs Historical… No sense
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Cav. it’s Christmas! ;D
By the way, the comparison is not between a dynamic moment from ccpulse, is a screenshot done when all the services are stopped, so no change will occur 'til the next day, on that view or in the queue values from datamart, if this can be a useful info.
Hahaha hohohoho
I do understand that Geff 
what is the CCPulse template Time Profile defined as?
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how many cleared calls do you have for this VQ ?
lol.
Usually both systems are set on a “Standard” profile (08:00,23:59); on CCP I tried different profiles and intervals, obtaining no significant change.
Tambo, there are little cleared calls, but their number does not match differences with n_entered.
ok cool, i still maintain that you go with the historical report and as long as they are within 2% of each other then you’re fine 
I would open 2 CCP, one with each SS before midnight, so at the end you will have same type of data but from different SS.
Also create an statistic to measure the AbandonOnRinging on the VQ too, guess this calls do return to the Queue after agents by some reason can’t answer and will make the DCID impact.
Check your TServer options for what to do with those calls
…I wouldn’t want to make this any more painful than it obviously is but the other dimension is to check that your Objects are also defined as the same. Sometimes you find that a Group of Queues - or even a Queue Name/Route Point may have been duplicated in CIM somewhere along the line and DMA/CCP are potentially using different objects. Check veeeery carefully for the naming conventions…
http://web.tiscali.it/modifiche/cfg_tserver1.7z
Here the Tserver1 extract, Cav, can’t find an option wich points clearly to abbring; what’s the exact optn name?
How it impacts on DCID, if an interaction changes connectid?
…sorry - another thought: It looks like CCP is logging on through a Config Proxy - perhaps try logging in centrally? The proxy might be missing a trick…
Why would it change the ConnID?? Lets say, you have call A1 entering your Queue, there Entered = 1 for both SS, routes to agent, agent doesn’t answer so call goes back to Queue, at this point is a new Entered, but as ConnID is the same, the metric that has DCID will not consider it, but the one that doesn’t will count it again, so now you have 2 entered calls for the metric without DCID.
Somethimes, when delivering interation on gvp again, to use a play block with gvp app, ConnID changes (seems to be a normal behaviour in a multiple tserver cfg). By the way, the number of changed ConnID (I trace them with prints, through a comparation between original ConnID and post-play-block ConnID) doesn’t matches the differences amount in stats.
EDIT
I can add another element, don’t know if useful; in strategies, I trace call queuing with a stored procedure to which I send some call data, to write informations on a DB, including GROA and VQ selected for targeting by the SelectDN function. Queued calls from CDRs, never match N_ENTERED for the same virtual queue: CCP counts the bigger number, datamart the middlest, CDRs the lesser. Instinctively I would believe CDRs more, 'cause in my mind they count the real call passage.
Suggestion: Add a Peg to the Call UDATA as it passes through the Queue(s) and make sure the maximum value cannot be more than “1”. Then create a Stat based on the COUNT of Pegs, rather than the TOTAL calls.
Hi Adam, thank you for the idea. Ok 'til the peg, but how (and where) can I port the peg result?
As an item of UDATA, you can set up a Stat with a Filter based on the KVP.
In wich doc do may I find deeper infos on filter formulas syntax?
It’s been a while since I’ve used it in practical terms, but:
https://genesys.secure.force.com/support/servlet/fileField?id=0BEU0000000Teqp
Have a look at Chapter 10 - TEvents:
Thanks a lot, Adam, I’ll search in that document.
Please let me know how you get on?