Nuance ASR Grammar on Composer

Nice! Thanks for sharing
Be sure to check your nuance logs to see what it is identifying. Also try to mess with the asr parameters at the VXML properties

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Hi, I’m back with another question…

We’re discussing the possibility to let the customer enter its address using a speech input when this IS NOT STORED in the clients database.

However, as far as I can understand, this is not a job for ASR because If I can’t tell what is the input to expect because I don’t know the customer address, I wont be able to write a proper grammar.

I think in this case we should use a transcript engine… is that correct?

Correcr

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Hi Cavagnaro,

I’m still dealing with my ASR project… The grammar is currently working fine but it seems like no matter what parameter I’m playing with, it suddenly cease to listen to my speech (characters listing) even if I’m not finished. From what I can understand, it has something to do with the incomplete/complete timeout parameter that I’m trying to set to 5s. However, I noticed from MCP logs that when ASR is invoked it sets parameters using MRCPv2ClientLibrary.C or, at least, it seems so.

2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D 6724 01C00000 CMASRSession.C:1101 CMASRSession::HandleASREvent, msgType = 800, m_nModifySent = 0, m_RecognizerState = 0, m_MediaState = 1 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D 6724 01C00000 CMASRSession.C:435 CMASRSession::SendASRLogQueue 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D 6724 01C00000 CMASRSession.C:2215 CMASRSession::LoadASR 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:1390 In ASR Set Params 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2Session.C:78 Checking the request for 13 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2Session.C:153 Getting the ASR state 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2Session.C:165 State is valid. 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:1425 Calling Translate ASR SetParam Args 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2432 Setting Language it-IT 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2440 Setting Incompletetimeout 1000 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2447 Setting Complete 1000 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2464 Adjusting MaxSpeechTimeout to 60000 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2472 Setting Sensitivity 40 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2479 Setting SpeedVSAccurarcy 50 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2493 Setting NBest 1 2019-07-15 16:33:12.564 DBUG 007A01D2-1000A36D-asr-default-2267 6724 06B00000 MRCPV2ClientLibrary.C:2508 Setting Confidence Threshold 50

I can’t find anything about this, do you know if it is a configuration file? If yes, where I can find it?

Thank you

As told you before, check nuance logs

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Hi all,

I took up this old topic to ask you something about Nuance result sent to MCP and Composer.
We’re tryng to deploya working application in the test environment to the production environment.
that is, in the production environment that’s supposed to be configured exactly as the test one, do not work with the application and when the TTS is supposed to re-read what the client have spoken, it only says “Object Default”.

What I can see is that when filling the recognition result in Composer, something differes between the two environments:

TEST Environment: 2020-02-26T17:14:02.230 Int 50076 014601E5-100046E7 400 filling :MSG_ASR_RICHIESTA_CONFERMA_spedizione.MSG_ASR_RICHIESTA_CONFERMA_spedizioneField:Field:CORRETTO

PRODUCTION Environment:
2020-02-26T16:37:02.258 Int 50076 012A01E5-10076C24 5300 filling :MSG_ASR_RICHIESTA_CONFERMA_spedizione.MSG_ASR_RICHIESTA_CONFERMA_spedizioneField:Field:{SWI_grammarName=session:0x0001609a;SWI_grammarName$={confidence=8400.000000};SWI_literal=CORRETTO;SWI_literal$={confidence=8400.000000};SWI_meaning=CORRETTO;SWI_meaning$={confidence=8400.000000}}

I already checked the Baseline.xml for Nuance, but they’re identical…
What can be causing this issue?

Thanks in advance!

Hi,
we solved the issue, seems like i was lookin at the wrong Baseline.xml. The right one was, indeed, wrong. For future reference:

To make the ASR service work correctly with GVP, must edit the Nuance Recognizer file baseline.xml. and comment out the fourth and fifth lines in the code sample below:

Thanks!

Weird, maybe you were sending the object and not the out property?

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