Hi, the site I work at currently has Genesys 7.0 with Symposium 61 and 71 optin switches We have been up and ‘stumbling’ for approx 14 months. We have 2 sites running virtual with one site having continuous problems with lock ups and 1 way calls etc
Version 7.0 has its issues.
Si
Tony,
We are in the planning stages of a Succession 4.5 upgrade on our PBX. We have been told by Genesys and Nortel that this will “eliminate” our issues with hung calls. In the meantime, we have moved to T-Server 7.1.004.01 (all other 7.1 Succession T-Servers had messaging problems and required hotfixes). Since doing so, we have seen a very significant reduction in hung agents / DNs.
Mike
could anyone send me a copy of this list of tricks too ?
Thank You ;D
Where can i find the tricks list? Can you send me
Can someone please forward me the “list” also…
I have also experienced some of the problems listed here and the solution was to update all the PEPS that are available from Nortel.com…You need to sign up for access or have your Nortel vendor do it. The PEP directly related to the hung agents can be found here: http://www130.nortelnetworks.com/go/main.jsp?cscat=KASESOLN&internalDocUrl=http%3A%2F%2FQTCFH0MB%2FKanisaSupportSite%2Fsolutions%2F795%2FNORT037194_f.SAL_Public.html#
It is MPLR 17560
Some others are Genesys users need are MPLR 20510 and MPLR 20820…
When I uploaded these patches most of the issues went away.
Guys,
If i am not to late, can i also have a copy of the list.
We have a pretty complex multi-site environment across 3 Nortel sites. We’ve had many issues in the past with the stuck call state etc. They’ve always been resolved by upgrading Geneys t-server or stat server products. We had a lot of issues on 6.5, but have been running version 7.2 or 7.5 for about 18 months now. Since we moved to 7 I can safely say that we’ve had no issues of stuck calls at all. I used to use a tool that could send t-lib events to reset the status, but haven’d used it since we’ve gone to 7…In short I’d strongly suggest upgrading you Genesys environment…
Pls send me a copy of the list