NICE recorder integration with GVP 8.1.5

Voice & Telephony
21

Bubblepaw, also thanx for the information. Could you give more info about this

Cuz I just realize that my system has this issue.

22

Please set rtp.multichantimeout to 0

23

And what about option “rtp.timeout”,I configured it to value 0 too

24

This was great help thanks guys

25

Hello Experts,

I have a quick question about integration between Nice & Genesys Pure Engage.

In order to integrate Nice Call Recorder with Genesys PureEngage, how I could create a recording service on Genesys side ? Could you please tell me step by step ?

Many thanks,

26

Quick question requires quick answer : so, read and follow documentation for GVP (or GMS - aka Genesys Media Server) as was previously recommended within other topic

In short you have to:

  • Install, deploy and configure Genesys SIP, RM and MCP
  • Configure DNs for recording (Extensions, VoIP service, etc.)
  • Create and configure IVR profile
  • Create and configure LRGP