Is the right switch assigned to InteractionServer - application properties/tab Switch?
R.
Yes, It is well configured.
Check this is the error on StatServerReporting…I believe that if this doesn’t work nothing will do…right?
2007-11-13 15:47:31> Client: Message 'OpenStat'
'OBJECT' 'RoutePoint' (4)
'OBJECT_ID' 'asl_Inbound_Email@MCR'
'TENANT_ID' 'Resources'
'CATEGORY' 'CurrentState' (10)
'SUBJECT' 'DNStatus' (1)
'TM_LENGTH' 0
'NOTIFICATION_MODE' 'ChangesBasedNotification' (0)
'INSENS_PERCENTAGE' 0
'TM_NOTIFICATION_FREQ' 0
'TM_LEFT_RANGE_LIMIT' -1
'TM_RIGHT_RANGE_LIMIT' 0
'REQ_ID' 5
'USER_REQ_ID' 2
'MainMask' all statuses set
'RelMask' all statuses clear
15:47:31.453 Std 10040 Statistics specification error (client='CCPulse', request_id=5, user_request_id=2): 'Switch is not found on Tenant 'Resources''
2007-11-13 15:47:31> Client: Sending message to CCPulse
2007-11-13 15:47:31> Client: Message 'Error'
'STRING_VALUE' 'Switch is not found on Tenant 'Resources''
'LONG_VALUE' 1
'TM_LENGTH' 0
'TM_SERVER' 1194986851
'USER_REQ_ID' 2
'REQ_ID' 5
2007-11-13 15:47:31> Init: Statistic abandoned. Reason: Switch is not found on Tenant 'Resources'
You’re right. The configuration is correct but StatServer and InteractionServer doesn’t “see” the switch “MCR”.
Could you check permissions of SYSTEM user related to “MCR” switch object?
Is the customer’s environment single-tenant or multi-tenant?
R.
It is Single Tenant.
Will check permissions.
>
System account didn’t have permissions on Switch Office…Damn it! who did that!
Ok will restart my tests again…
Ok, CCpulse working, now I see a different stuff on URS but still no routing…
URS log looks better now. Have you restarted InteractionServer?
Yes, 2 times. Nothing I can read easily on this TServer log…
Well at least now on CCPulse I can see (finally) the email DN on the agent ;D
But he is on ready and nothing happens.
I found this message in IxnServer log - 16:46:26.609 Trc 24011 Universal Routing Server ‘UniversalRoutingServer’ has no strategies loaded. Try to unload and load again the strategies.
Yeah! Just did that and an email arrived!! ;D
But now i get an
Unavailable action, the E-mail Default Queue inbound_queue does not exist in configuration
Will check GAD config
1 Like
We won 
Check GAD options - section “multimedia”, key “email-default-queue” and “email-outbound-queue”.
Yeah! now i have to run to another customer! genesys down! why me!!
Thanks a lot René, catanirex i owe you a big one! Thanks!
Will continue later and begin my rule tests…finally 
Hi René, guys,
I have a new problem with this…an outbound email keeps and keeps going to the same customer (me lol), I receive a lot of emails like if it was not going out…here are the logs (which I still can’t understand at all) and the strategy image…
Any ideas?
Thanks
Hi Cav,
Based on the quick log analysis the issue is caused by a strategy that generates acknowledgement. I can see in ESJ log that the method ‘ACK’ is executed repeatedly for the same interaction (id: 0001Fa3NWF3400S1).
René
Hi René,
I also saw that but don’t understand the reason of it…any ideas?
There are also some messages like this:
Service ‘Email’ failed in method ‘Send’ (Connnection to SMTP Server host ‘10.10.3.60’, port 25 failed.).
Maybe there are some mis-configuration in communication between SMTP server and ESJ?
In the inbound strategy, are the inbound email stopped when the ack is created? If the inbound interaction still is active, it coculd explain why acks are sent continuosly.
Yes, initially the SMTP password account was blocked, once they released I started receiving N emails…
I have configuired the STOP queue for an existing interaction, is that what you mean? I’ll post a picture of the entire strategy later…
Thanks a lot
Hi Cavagnaro,
Have you made it working or still receiving hundreds of emails :)?
R.
hehe I had to deactivate the strategy…what a solution…lol
I have no clue what is going on, everything was working ok…changed SMTP and POP passwords and Bam! Take your tons of emails!