Log in Genesys with physical phone

Voice & Telephony
21

Macca,
Nice to see you participating in this forum. Taught the Kola’s had taken up all your time.

:wink: :wink: :wink: :wink:

1 Like
22

Hi all!

I’ve configured T-Server as said.
Taking a look to the log I can see:

WARNING: ‘query_node_t::check_and_send_query’ queue info is NULL - cannot perform query.

Genesys suppord says that the problem is that I don’t have properly configured ACD queues, but I have them.

Could you tell me how do you configure properly an ACD queue in order that T-Server could monitor it? Just to compare with what I’ve done.

Thanks a lot for your support!!

Regards,

Toni

23

Toni,

The extension assigned to Hunt Group/Skill on Avaya PBX has to be configured as “ACD Queue” with “Switch-specific Type 3” in CME.

René

24

Hi René,

I think I’ve them well configured on the CME. Those skills must be also configured on the PBX?
I don’t know how is configured our development PBX, because it’s a matter of the switch company. Must I have to tell them something about the PBX config?

Thanks!

Toni

25

Hi Toni,

I would do it in an opposite way. Ask the PBX guys for Hunt Group/Skill extension (not hunt group number!) your agent (66003) “belongs” to. These extensions have to be configured in CME as mentioned in previous posts - ACD Queue, switch-specific type 2.

René

1 Like
26

Hi all!

Sorry for the delay.

Finally I could monitor my ACD queue on the PBX, and works ok!! :slight_smile:

My last question about the topic:

If I set query-agent-work-mode to on-timer, where can I define the specific polling time? I think that is set to 3seg by default, could be a problem for the T-Server? Should I change it to for instance, 5 segs?

Thanks a lot!!