Thanks a lot for such details on solution 
but for me is kinda a bug, there is no reason at all that you need to create another variableā¦any chance you can open a eST with Genesys?
Yes, the thing of creating a variable is crazy, yep, actually I found this information in a Genesys caseā¦so the thing is thy know there is a bug, but they didnĀ“t fix it yet.
Hope it helps! Thank you all