so sorry to reply late and the importance thing I am a girl not a boy
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:-X ups. hehe. We need a gender option somewhere 
Alcatel ok.
Are you using capacity rules? If so, how is your URS configured about this? Check use_agent_capacity option.
If it is in true and you are not using MCR (email/chat) then it is wrong, you must put in as false.
Try it and let us know.
does this parameter works for avaya switch?
lekie, have you looked in CCPulse and confirmed that what you think should be happening IS actually happening?
(Oh and I just give up about the gender thing and let everyone assume I am a guy - its just easier on teh internets to be like that :P)
GenesysNewbie - same with you, did CCPulse show all the right things??
Kowari, i can see agent logued by CCPulse, i can logged in - out - in - out but this can not solve teh problem, just after re creating DN agent starts to receive calls.
i notice on logs teh DN is with a -1 value—teh same thing lekie pointed before
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ok, it seems to be getting rather serious :-X
Let’s start from beginning:
- what is Stat Server version?
- do you have PLACE made for this DN? (just checking)
- in your URS logs, can you see that actually URS is targeting this DN? (URS lists all of the possible DNs that this call can target, is your DN one of them? If not, then chances whoever logins does not have the necessary skill would be my initial guess)
Best regards,
Vic
FYI
Set the ‘use_agent_capacity’ paramater to false in URS
(see below for more information).
###########################
URS not routing calls to available agent in voice only enviornment
Problem Description
Calls made to a simple strategy are not being delivered to agents
Strategy targets an Agent Group which contains one agent
This agent is logged in and ready
This is a pure voice enviornment
Products
Routing
Major Release
7.2
7.5
7.6
Impact on Environment
Calls waiting in queue although agents are available
More number of abandoned calls
Troubleshooting Techniques
Collect matching TServer, StatServer and URS logs with problamatic connid
Capacity snapshot shows voice = 0 (non-routable)
If capacity rule not set, check the option use_agent_capacity
From StatServer logs:
2009-01-28 16:18:17> Server: Switch ‘SwitchGenesys’->‘EventAgentReady’
ThisDN ‘8394’
Agent LoginID ‘T8281’
Extensions
‘AgentSessionID’ ‘5MA8CS6OV95DT32O0FS0H96K20011SGV’
2009-01-28 16:18:17> Action: Extension ‘8394@SwitchGenesys’(WaitForNextCall):
[2009-01-26 13:27:45] Monitored
[2009-01-28 12:10:42] OnHook
[2009-01-28 16:18:10] LoggedIn
[2009-01-28 16:18:17] WaitForNextCall
2009-01-28 16:18:17> Status: Capacity snapshot for place ‘8394’(‘Resources’), agent ‘T8281’(‘Resources’) (CR=‘’)
media_state current_number max_number routable
[ R -1 1 0 ] ← voice
From URS logs
16:19:14.432_M_I_006b01a37e2761b8 [17:11] VQ 01490260 first available call: 006b01a37e2761b8, reason=binding
16:19:14.432_M_I_006b01a37e2761b8 [13:03] call (virtual queue 014ab060, id=106309, priority 0, time 1233134354.432) waits for VQ 01490260 (name=“”) now
16:19:14.432_M_I_006b01a37e2761b8 [17:0e] VQ 01490260 (virtual queue “”, id=106309), (1 Targets): SELECT MAX by statistic (random )
_M_I_006b01a37e2761b8 [17:0e] VQ 01490260 Target “T8281”(014922e0): not ready passed
Root Cause
The use_agent_capacity parameter set to true in URS
Solution
Set the ‘use_agent_capacity’ paramater to false in URS, if MCR is not being used
Related Information
Universal Routing 7.2 Reference Manual – 10
Last Modified Date: 03-25-2009ID: 10585
I already told that. Don’t see why keep posting here if the original poster doesn’t provide any feedback. Lets wait until she answers (if ever does).
Dear All,
Thank you for all answer.
I already restart stat server so it’s working well. ;D
I think it’s bug right?
Thank you so much,
Lekie
No, I don’t think it is a bug, something happened that your DN was not considered for routing. The change in URS was no success?
Should I update the version of stat server?
Best Regard,
Lekie
What happened to the URS change???
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nothing changed …
lekie
the issue u were dealing is solved? or u have new cases?
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I already restart stat server and it’s working well but i thinkit just workaround.
I think I should upgrade release stat server
Thank you
Lekie