The concept of “complexity” is a topic of great debate…
The business requirements we get can be complex regardless of the technology used. Additionally IT can very often make things more complex by the design of the system. As we all know the great thing about is Genesys is that it can do just about anything you want it to do. The bad part about Genesys is that it can do just about anything you want it to do.
So it all comes down to the benefits – is “complexity” worth it??
As we have very large centers, even a 1-2% reduction in FTE produces great benefits..
Of course it is good to look at other products and solutions, and to compare and contrast these with what we know.
But in my view the best thing about this forum is the fact that it does specialise in Genesys. There is a wonderful breadth of knowledge, from right across the world, that is freely shared simply by asking.
If this forum does expand, how would it stand out from the other forum sites on the web? One comes to mind that already has forums dealing with Nortel, Cisco, Verint and Witness and well as Genesys. Most of these are very active forums but in terms of Genesys, most of their (few) posts point to this forum, proving just how good this site is!
So whilst i’d like to see this forum expand, i’d hate to see it lose the things that set it apart - the specialist knowledge. Oh … and of course the banter.
This indeed is a great idea. For instance, a couple of months earlier, we felt the need to replace Audio Codes/ Cisco media gateways with Asterisk and Digium cards. This was primarily done to reduce implementation costs.
Had there been a discussion on Asterisk and related technologies in this forum, with all the trustworthy people replying on my queries, our journey could have been a lot comfortable.
We would have all the pros and cons already covered in here.
I think we should really go ahead with this.
Probably we can dedicate one section on this forum for Whitepapers, personal experience and reviews. Basically when some has something to discuss and its not really an issue, it would be highlighted for a good amount of time and not get overshadowed by new coming queries.