Custom GAD Tab example

Hi Valeriu,

Generally, all you need is possible.

* I need a custom jsp to be executed on some event - is it possible?

Custom code is executed once an interaction is accepted (answered) by an agent by default. It's possible to execute custom operation even on other desktop-related events like EventRinging but it makes customization as bit complex

* I need this jsp to connect to a Oracle database and query some data - is this possible, as well?

Yes, it's possible but you would need to copy Oracle JDBC drivers to GAD's Tomcat instance.

last but not least I need to pop-up a new window with a custom URL?

Yes, possible

I would recommend you reading the Genesys Desktop 7.6 Developer’s Guide at first. You can find there useful information and customization examples as well.

R.

Custom tag libraries allow the Java programmer to write code that provides data access and other services, and they make those features available to the JSP author in a simple to use XML-like fashion. An action in a web application – for example, gaining database access – can be customized by using a custom tag in a JSP page. The JSP author doesn’t have to understand the underlying detail to complete the action. In short, a tag library is a collection of custom actions presented as tags.