Avaya VDN is not picking up call

Voice & Telephony
21

Even with TRoute? If so, paste your TServer logs but also indicate calling number, called number, VDN numbers as well.

22

Finally i manage to solve the problem. I don’t know whether my solution is correct or not. In VDN A there is a VECTOR which i add in an announcement playback to delay the call before the adjunct link 1. It seems to work after adding the announcement. Is there any time synchronization between Genesys and the Avaya switch?

23

Yeah, vectoring rule #1, always add a ringback/announcement at least 1 sec long before an adjunct, don’t ask me why! It shouldt be added to some Avaya cookbook or to the next Tony’s rough guide ;D

24

Thanks guys. You all have been very helpfull.

25

Good to know we helped ;D

26

is this still valid (announcement etc. for at least 1s)? because in our environment we start all genesys-relevant vectors with “wait-time 0 secs hearing i-silent”…
and still everything is worging (avaya definity).

regards,
andre

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27

For me it is, even if I have noticed that it may work also without. But I do know that to be 101% sure you have no issues at all, the 1 second rule is valid, before getting crazy to know what happens to you calls.

Fra

1 Like