The Genesys solution sounds like the best, I remember I ran into this issue a couple years back and I ended up using Routers function SendRequest with a type of “RequestUpdateUserData” and then spesfiy all the parmameters in the Request field. This works the same as a soft-phone updating user-data.
Can you post a sample strategy?
Also, what are some of the other things you can send with SendRequest?
Yeah, I will have to find one where I did it but you can pretty much do anything with it, SendEvent works too.
cavagnaro - you are a genius!! Thanks - another undocumented Genesys feature…
Are there any other prefixes we should know about?! Can you use {f} for float?! or {b} for binary??
Seb
lol I’m not a genius, I only persevered bothering Genesys people who insisted on it was not doable and called here and there and ups! You can do it! Who would ever know…
Would ask if there are other options.
Regards