Attached userdata passing issue between sip server and MCP

Voice & Telephony
21

well, yes, my second question was which of these values you set the option to :slight_smile:

My first one still stands: have you added the userdata-map-filter to the Voice Treatment Ports? Can you see any attached data passed to MCP now?

Fra

22

Thank you very much for your quick response.

I did some configuration change, now symptom changed, I will open a new post to discuss it.

23

kevinwang, check P.M. I wrote a few words regarding you question… (not sure how personal messages works at forum)

24

Kewinwang,

as you opened a public thread, it would be good to share your findings and partial fix here.

Fra

25

As a rather avid reader of this wonderful forum, I would love to actually learn more about this. I did not even know you could go that to be honest, and with 5000 seat call center running on Genesys SIP, I am starting to wonder myself if this would give us some sort of benefit (load reduction? load-balancing?)

Do tell what you decided since it would help all of us!

26

Like you mentioned, I forgot to configure Gateway resource group.

Thanks.

1 Like
27

Dear all,
I got an issue with Userdata. anybody can help me!!!
Scenario:

  1. GVP use Interaction Data block send infomation to Routing Point with Userdata - key name ‘Text’=‘0613777001’
  2. Routing Point make call out with destination number in ‘Text’. and when route call failed, send call back GVP, still keep all User Data.
    (Routing Point can get UserData successfully)
  3. GVP use Interaction Data block again to get User Data - key name ‘Text’.
    Problem: GVP cannot get Userdata using Interaction Data block.

MCP logs:
From: sip:809123@10.84.9.166:5060;tag=98565000-C48C-13E2-B94E-3969BE14E195
To: sip:1001@10.84.9.166;tag=00875D0C-0704-1438-B204-A409540AAA77-202175
Max-Forwards: 70
CSeq: 1 INFO
Call-ID: 00875CDA-0704-1438-B204-A409540AAA77-197868@10.84.9.166
Content-Length: 15
Content-Type: application/x-www-form-urlencoded;charset=utf-8
Route: sip:0x1bb33b60@10.84.9.167:5068;transport=TCP;lr;gvp.rm.datanodes=1;idtag=00000110
X-Genesys-GVP-Session-ID: 98565000-AC36-ED39-1AEC-61656C42E536;gvp.rm.datanodes=1;gvp.rm.tenant-id=1_Tranfer_test
User-Agent: eyeBeam release 1100z stamp 47739
Min-SE: 90
X-Genesys-GVP-Session-Data: callsession=98565000-AC36-ED39-1AEC-61656C42E536;1;0;;;;Environment;Tranfer_test;
Supported: timer, uui

Text=0613777001

Errro logs:
fetch_end Done (revalidated):http://10.84.9.154:8080/testTransfer/include/common.js
2014-10-14T11:08:23.646 Int 50043 00B90143-100053E5 1187371904 fetch_end Done (revalidated):http://10.84.9.154:8080/testTransfer/include/ctic.js
2014-10-14T11:08:23.664 Int 50043 00B90143-100053E5 1188375424 fetch_end Done (revalidated):http://10.84.9.154:8080/testTransfer/include/json.js
2014-10-14T11:08:23.680 Int 50043 00B90143-100053E5 1189378944 fetch_end Done (revalidated):http://10.84.9.154:8080/testTransfer/include/DataAccess.js
2014-10-14T11:08:23.695 Int 50043 00B90143-100053E5 1190382464 fetch_end Done (revalidated):http://10.84.9.154:8080/testTransfer/Resources/Prompts/PromptSwitch.js
2014-10-14T11:08:23.710 Int 50043 00B90143-100053E5 1184361344 fetch_end Done (revalidated):http://10.84.9.154:8080/testTransfer/Resources/Prompts/en-US/en-US.js
2014-10-14T11:08:23.720 Int 50041 00B90143-100053E5 1184361344 compile_done :http://10.84.9.154:8080/testTransfer/src-gen/BackFromRP.vxml
2014-10-14T11:08:23.724 Int 50028 00B90143-100053E5 1184361344 form_enter
2014-10-14T11:08:23.724 Int 50029 00B90143-100053E5 1184361344 form_select :_FORMITEM_NAME$326$:BLOCK
2014-10-14T11:08:23.724 Int 50033 00B90143-100053E5 1184361344 goto :#Entry1
2014-10-14T11:08:23.724 Int 50030 00B90143-100053E5 1184361344 form_exit normal
2014-10-14T11:08:23.724 Int 50028 00B90143-100053E5 1184361344 form_enter :Entry1
2014-10-14T11:08:23.724 Int 50029 00B90143-100053E5 1184361344 form_select :Entry:BLOCK
2014-10-14T11:08:23.724 Int 50033 00B90143-100053E5 1184361344 goto :#InteractionData1
2014-10-14T11:08:23.724 Int 50030 00B90143-100053E5 1184361344 form_exit normal
2014-10-14T11:08:23.724 Int 50028 00B90143-100053E5 1184361344 form_enter :InteractionData1
2014-10-14T11:08:23.724 Int 50029 00B90143-100053E5 1184361344 form_select :_FORMITEM_NAME$329$:BLOCK
2014-10-14T11:08:23.724 Int 50034 00B90143-100053E5 1184361344 event error.com.genesyslab.composer.invalidkey:1|Missing InteractionData key ‘Text’
2014-10-14T11:08:23.724 Int 50080 00B90143-100053E5 1184361344 event_handler_enter :error .|http://10.84.9.154:8080/testTransfer/src-gen/BackFromRP.vxml
2014-10-14T11:08:23.725 Int 50035 00B90143-100053E5 1184361344 log com.genesyslab.quality.failure:error event terminated session
2014-10-14T11:08:23.725 Int 50018 00B90143-100053E5 1191385984 prompt
2014-10-14T11:08:23.726 Int 50043 00B90143-100053E5 1191385984 fetch_end Done (file):file:///opt/gcti/mcp/audio/alaw/default_audio/sorry_there_has_been_an_error.vox
2014-10-14T11:08:23.726 Int 50134 00B90143-100053E5 1191385984 prompt_play audio|builtin:default_audio/sorry_there_has_been_an_error.vox
2014-10-14T11:08:25.815 Int 50019 00B90143-100053E5 1191385984 prompt_end done
2014-10-14T11:08:25.816 Int 50081 00B90143-100053E5 1183357824 event_handler_exit :error .
2014-10-14T11:08:25.816 Int 50030 00B90143-100053E5 1183357824 form_exit normal
2014-10-14T11:08:25.816 Int 50036 00B90143-100053E5 1183357824 appl_end
2014-10-14T11:08:25.825 Int 50001 00B90143-100053E5 1155259264 incall_end aplend